Slot Bets Privacy Policy – Your Information, Our Responsibility

Slot Bets Two types of information are collected from you — information you provide directly, and information generated automatically while using the platform.

Slot Bets does not store sensitive financial details such as credit or debit card numbers or full bank account information. For mobile banking transactions, only the number and transaction reference are retained.

Slot Bets collects information through several methods. You have the right to know about each one:

• Registration form: Information you provide directly when opening an account.
• KYC Process: Documents submitted for identity verification prior to withdrawal.
• Payment Transactions: Information automatically recorded during deposits and withdrawals.
• Cookies & tracking: Information collected automatically through technical means while you use the website or app.
• Support contact: Information provided when contacting us via live chat, email, or phone.
• Promotion participation: Information collected when you participate in a competition or promotional offer.

Slot Bets uses your information for specific, legitimate purposes. Each purpose is clearly outlined below:

• Account Management: Creating, verifying, and keeping your account secure.
• Payment processing: Processing deposits and withdrawals, and maintaining transaction records.
• Legal compliance: Complying with Anti-Money Laundering (AML) laws and KYC regulations.
• Fraud Prevention: Detecting and preventing fraudulent or unethical activity.
• Customer Support: Resolving your questions and issues.
• Platform Development: Analysis to further improve the user experience.
• Promotions: Sending offers and updates with your consent (with the option to unsubscribe at any time).
• Responsible betting: Monitoring betting behaviour to provide assistance where needed.

Your information will not be used for any unrelated purpose. If a new purpose arises, your consent will be obtained beforehand.

Slot Bets does not sell your data. However, in specific circumstances, certain parties may need to be given access to your information:

• Payment Processors: Only the information necessary to process transactions is shared with bKash, Nagad, and Rocket.
• KYC Verification Partners: Trusted third-party providers are used for identity verification.
• Law Enforcement: Upon a court order or a legitimate request from a regulatory authority.
• Technology service provider: For hosting, security, and analytics services — however, they are not permitted to use the data for any other purpose.
• Game provider: Only the session data necessary to play at the Live Casino or specific games.

Slot Bets uses cookies on its website and app. Cookies are small data files stored on your device that help improve your browsing experience.

Types of cookies we use:

• Essential cookies: These are used to keep you logged in and ensure site security — disabling them will prevent the site from functioning properly.
• Functional cookies: To remember your settings such as language preference, odds format, and more.
• Analytics Cookies: To understand which pages are visited most and where issues arise — without identifying you personally.

You can disable cookies through your browser settings, though some features may not work as expected. App users can turn off tracking through their device settings.

Slot Bets takes both technical and organizational measures to protect your data:

Slot Bets does not retain your information indefinitely. How long we keep data depends on its type and applicable legal requirements:

• Account Information: For the full duration your account is active, and for the legally defined period after closure (typically 5 years).
• Transaction history: Retained for a minimum of 5 years in accordance with anti-money laundering laws.
• KYC Documents: Retained for up to 5 years after account closure as required by law.
• Support contact: Retained for a maximum of 2 years after the issue is resolved.
• Analytics Data: Non-personally identifiable aggregate data may be retained indefinitely.

Once the designated retention period ends, data is securely deleted or anonymised.

You have a number of important rights over your own data at Slot Bets. Knowing these rights means you can use them whenever you need to:

Slot Bets strictly follows an 18+ policy. We do not knowingly collect any information from individuals under the age of 18.

Should we ever become aware that a minor's data is present in our system, the account will be immediately suspended and all associated data permanently deleted.

If parents believe their child is using Slot Bets, they should support@slotbets.appto reach us. We will act promptly.

Slot Bets may update this Privacy Policy from time to time. For any significant changes, members will be notified via their registered email or an in-platform notification. The date of the latest update is always shown at the top of the page.

Continuing to use Slot Bets after any changes take effect will be considered acceptance of the updated policy. If you object to any changes, you have the right to close your account and withdraw your balance.